Shipping & Returns
We are passionate about the attention to every detail that we take in hand-making all of our products. Our candles are made from natural soy wax, premium fragrance oils, and cotton wicks that provide a cleaner burning, longer-lasting, and more true-to-scent candle for your enjoyment. Our home and personal fragrance products are made using the same premium fragrance oils to create your scented product.
If you followed the Candle Tips, yet your candle did not burn properly or you are not satisfied with your candle or other scented product, please contact us at firstname.lastname@example.org or 630-730-9302 so we can answer any questions and make it right! Please contact us before proceeding with the return options below.
Within 30 days of your original purchase, we will exchange any merchandise in its original condition as long as you include a copy of your receipt. Please list the items you want to exchange on your receipt and send them to:
Scentcerely Yours, Inc.
211 W. State St.
Geneva, IL 60134
You may also bring your item(s) into our shop to exchange them in person.
You are responsible for return shipping costs, unless the product is damaged or defective. The original payment method will be credited when the return/exchange is processed.
Thank you. We look forward to your next shopping experience with us!